Customer Issue: A huge dent had been put in two of the customer’s garage door panels from an accident.
Our Solution: After disconnecting the garage door from the opener for safety and the rest of the system to take it down, our professionals unbolted the two panels to remove them completely. Thanks to the new panels of the right size and color being put into place, it was impossible to tell the difference.
Opener Remote Control Failed
Customer Issue: Opener remote malfunctioning.
Our Solution: After testing and inspecting both the remote itself as well as the opener, our professional determined that the sensor in the remote had been damaged. We replaced the remote and tested to confirm its functionality.
Customer Issue: Needed a new opener.
Our Solution: One of our experts assisted the customer in finding the perfect opener for his needs, deciding on a Chamberlain WD962KEV for its reliability. We then put it together and installed it securely into place for him.
Garage Door Off Track
Customer Issue: Garage door came off the track while it was being opened.
Our Solution: An inspection of the door showed that a few of the rollers had become worn. We made sure the work area was safe before replacing the rollers and getting the door back on the track.
Customer Issue: Garage door opener malfunctioned and the customer decided to have it replaced.
Our Solution: We suggested suitable replacement openers based on Mrs Stafford’s requirements, then removed the broken unit and installed a new Genie IntelliGPro model 4024 belt drive opener.
Customer Issue: Garage door wouldn't open.
Our Solution: When we arrived, we spotted the gap in one of the torsion springs - a telltale sign that it has snapped. We replaced it with a new spring without delay.